Our team strives to provide a comfortable and enjoyable experience for all guests, and we regret that we were unable to meet your expectations on this occasion. We apologize for any inconvenience you and your grandmother experienced during your stay at Harrah's Laughlin. Hello Efruiz, Thank you for bringing your concerns to our attention. Thank you once again for sharing your feedback. If you have any further questions or would like to discuss your experience in more detail, please do not hesitate to reach out to us directly at (702) 298-4600. We genuinely appreciate your understanding and hope to have the opportunity to welcome you back to Harrah's Laughlin in the future to demonstrate the high level of service and accommodation we are known for.

Please note that we highly value your feedback as it enables us to improve and provide a better experience for our guests. We have shared your concerns with our housekeeping department to rectify the situation and enhance our standards moving forward. Additionally, we apologize for the cleanliness issues you encountered in your room. This is not the level of service we strive to provide, and we will address this issue with our team to ensure it does not happen again in the future. We regret to hear about the difficulties you faced with your key and the discourteous behavior exhibited by one of our staff members. We sincerely apologize for the inconveniences and negative experiences you encountered and assure you that we take your feedback seriously.

Greetings Sylvia, Thank you for bringing your concerns regarding your recent stay at Harrah's Laughlin to our attention.

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